Welcome to our Customer service policy
We’ve done ours a little differently
Because, well, they’re usually far more convoluted than they need to be.
We’ll get straight to the parts you care about. Here are the promises we make regarding your customer service experience with Good Mask Co.
- At Good Mask Co. it’s important to us that all of our customers come away with a positive and successful experience.
- As with every business, we know that sometimes things go wrong. Our customer service team is always looking for ways to improve the Good Mask Co. customer journey and other key topics that customers are concerned with.
- If at any time if you’re unhappy with your experience, reach out to us at [email protected] or 1-302-830-3744 and we’ll try our best to change this.
We promise to always greet our customers in a courteous and professional manner. We never get up on the wrong side of the bed!
We’ll listen carefully to your requests and promptly take the necessary actions to help you. We’ll also keep you informed of any delays or unexpected changes to your order, so you’re not left in the dark.
We’ll respond to voicemails and emails within 24 hours during normal business hours.
We’ll respond to website questions or requests within 24 hours during normal business hours.
Our Satisfaction Guarantee
Our respirator masks are the highest quality disposable masks on the market. If you’re unsatisfied in any way, let us know within 30 days and we’ll issue a refund or replacement. Have a look here for more information about your order.